Return Policy

Return & Refund Policy

1. Research Material Policy & Non-Returnable Items

 

Due to safety, purity standards, and temperature-sensitivity guidelines governing laboratory-grade research compounds, all sales are final. To ensure batch integrity and prevent contamination risks, Pegasus Labs cannot accept returns or exchanges for opened or unopened chemical reagents and lyophilized peptides once they have left our facility.

 

2. Damaged, Defective, or Incorrect Shipments

 

We take extreme care in packaging and quality control. If your order arrives damaged, defective, or contains incorrect items:

 

  • Notification Window: Contact our support team within 48 hours of package delivery.
  • Required Documentation: Please provide your order number, batch details, and clear photos of the damaged items, shipping label, and original packaging.
  • Resolution: Upon verification, Pegasus Labs will issue a replacement shipment or a store credit at no additional cost.

 

3. Order Cancellations

 

  • Orders may be canceled for a full refund prior to fulfillment and dispatch.
  • Once a tracking number has been generated and the shipment has left our Hamilton facility, the order can no longer be canceled or modified.

 

4. Customs & Delivery Refusals (International)

 

Pegasus Labs is not responsible for packages returned, confiscated, or destroyed due to international customs rejections or failure to pay local import duties. Refunds will not be issued for shipments returned under these circumstances.

 

5. Refund Processing

 

If an order cancellation or refund is approved by our team:

 

  • Refunds will be processed back to the original payment method within 3–5 business days.
  • Processing times may vary depending on your financial institution.

 

6. Contact Support

 

To submit a damage claim or inquire about order issues, please reach out to our Hamilton team via our official Contact Us page.