Shipping Policy & Delivery Info

All orders are processed within 1–2 business days (Monday through Friday, excluding public holidays).
Orders placed after cutoff times or during weekends will be queued for processing on the following business day.
Once your shipment is dispatched, you will receive a confirmation email containing your tracking details.

Domestic (New Zealand): Standard fulfillment dispatched directly from our Hamilton facility via local tracked courier services. Estimated delivery is 1–3 business days.
International Shipping: Delivery timelines and courier choices vary based on the destination region. International transit times typically range from 5–10 business days.
Shipping costs are calculated at checkout based on package weight, delivery location, and selected shipping tier.

All synthetic peptides and biochemical compounds are packaged in secure, discrete, and tamper-evident materials designed to protect product integrity during transit.
Lyophilized (freeze-dried) research compounds remain stable at ambient temperatures during standard shipping windows.

The recipient/buyer is considered the importer of record and must comply with all local laws and regulatory requirements of the destination country.
Pegasus Labs is not responsible for any customs clearance delays, import duties, taxes, or additional fees incurred upon arrival in your region.

Pegasus Labs reserves the right to cancel or withhold shipments intended for addresses associated with non-research or unauthorized use.
We do not ship to P.O. Boxes or freight forwarding addresses for high-value research orders requiring signature verification.

If your package arrives damaged or is marked as lost in transit, please notify our Hamilton support team within 48 hours of receipt/expected delivery.
Please retain all original packaging materials, vials, and tracking labels so our team can investigate and process a replacement claim promptly.

For inquiries regarding shipment status or specialized institutional freight requirements, please contact our support team via our official Contact Us page.